Where can we help you?
We are customer centric company, available for 24*7, 365.
Frequently asked questions
Will PipesHub expose internal data to people who shouldn’t see it?
No. PipesHub has strict access controls. It only shows users the information they already have permission to see in your existing business apps.
What happens to our company data if we choose the self-hosted version?
In self-hosted mode, your data stays completely within your infrastructure. We don’t have access to any of your data
Is PipesHub compliant with enterprise privacy and data retention standards?
Yes. PipesHub honors source app retention rules and access policies. It’s designed to support GDPR, CCPA, and other compliance frameworks out of the box.
How does PipesHub understand what I’m really looking for?
PipesHub uses context-aware AI that understands how your teams work—prioritizing relevance based on roles, past activity, and enterprise knowledge structure.
Can PipesHub summarize documents or give answers instead of just showing links?
Yes. PipesHub uses retrieval-augmented generation (RAG), Knowledge Graphs and Agentic Retreival to find the most relevant content and summarize it in a conversational format, with context and citations
Does PipesHub adapt to my organization’s language and structure?
Absolutely. Over time, PipesHub learns your internal vocabulary, project tags, and common queries—making results smarter for your team.
What kind of apps or tools can I build on top of PipesHub?
You can build AI-powered agents for sales enablement, product onboarding, internal support, and more—thanks to our modular architecture and APIs.
What types of integrations are available with PipesHub?
PipesHub integrates with major platforms like Confluence, Google Workspace, Slack, Microsoft 365, Jira, Notion, GitHub, and many more. New connectors are regularly added.
Can PipesHub handle both structured and unstructured content?
Yes. Whether it’s spreadsheets, wiki pages, chat threads, PDFs, or product docs, PipesHub indexes and understands them all.
Does PipesHub support search across multiple workspaces or tenants?
Yes. PipesHub is built for multi-tenant environments and can index knowledge from multiple organizations while keeping data completely isolated and secure.
How do I start using PipesHub in my company?
You just connect your tools through our intuitive dashboard. Most teams are up and running within a couple of hours.
Do I need a DevOps team to run the self-hosted version?
Not necessarily. PipesHub ships with Docker-based deployment options and detailed documentation to make hosting as smooth as possible.
What kind of support does PipesHub offer for enterprise customers?
We offer dedicated support via Slack, Zoom, Discord, Email & Whatsapp with response SLAs. Our engineering team also helps with custom integrations and feature requests.
How does PipesHub handle authentication for users?
PipesHub supports enterprise-grade authentication using protocols like SAML and OpenID. You can integrate with identity providers like Google Workspace, Okta, Azure AD, and OneLogin for secure SSO (Single Sign-On).
Can I enforce organization-wide login policies like 2FA or SSO?
Yes. PipesHub respects your organization’s existing identity policies. In fact, we recommend enabling SSO and MFA to ensure secure and centralized access control.
Does PipesHub support role-based access control (RBAC)?
Yes. PipesHub lets admins assign roles and permissions at the workspace and app level, ensuring each user only accesses the data and actions they’re allowed to.
Is there a free version of PipesHub I can try before upgrading?
Yes. PipesHub offers a full-featured open-source version that’s great for startups, teams, and developers. You can scale up to paid support and enterprise features as needed.
What’s included in the premium plans?
Premium plans include private agents, custom apps, high availability, analytics dashboards, support SLAs, and access to closed-source enterprise modules.
What kind of productivity boost can I expect from using PipesHub?
On average, teams reduce onboarding time by 30–50% and cut down internal search time significantly—improving decision-making across the board.
How does PipesHub help sales and customer-facing teams?
Sales teams get up-to-date product info, customer interactions, deals info, and contextual answers without digging through folders. It’s like having a sales engineer on call.
Can PipesHub support our knowledge management across departments?
Yes. PipesHub unifies fragmented knowledge across sales, marketing, product, engineering, and support—making it accessible through one intelligent platform.
Why is open source important to the PipesHub vision?
Open source means transparency, rapid iteration, developer trust, and a global community that contributes features and integrations we couldn’t build alone.
Can I contribute to the PipesHub project?
Definitely. PipesHub is community-first. You can submit issues, add connectors, or build custom agents. We actively engage with contributors and showcase major updates.